Troubleshooting and common questions

My iPhone and Mac show different payments

Both need the same iCloud account, with the longbook folder in iCloud Drive. A folder chosen elsewhere at setup doesn't sync. After a change, give iCloud a moment to sync.

The widget says "open longbook"

It couldn't read the folder. Open the app once, and the widget shows the next payment again.

The menu bar says "from the last copy"

iCloud is still downloading the folder, so longbook shows the copy it kept last time. Choose Refresh in the menu.

My sign-in code didn't arrive

Check spam, wait a minute, and check the address. Each address gets only a few codes an hour.

My statement was refused

longbook only reads statements. A receipt or a screenshot is refused. You can also use Use My Own AI.

The import or my AI added something wrong

In Proposals, tap Undo All. To go further back, open History and Restore an earlier version.

My AI can't reach longbook

In AI Connections, check Let AI Read My longbook is on, and sign in to the same longbook account in your AI. Online connections need longbook Cloud.

Siri can't add to longbook

Siri writes to the longbook folder in iCloud Drive, so iCloud Drive must be on and the folder must live there.

Does longbook send notifications?

No. The next payment stays in view in the iPhone widget and the Mac menu bar.

Can my partner see my payments?

Family Sharing gives each person longbook with their own folder. To show someone your month, share a monthly report: they open a link with a password, no app needed.

Still stuck?

In Support, tap Ask a person to open an email to the team, or write to contact@longbook.app.