# Your privacy in Support

- Page: https://longbook.app/help/your-privacy-in-support/

## We never see inside your longbook

Your records live in your own iCloud. Support never asks for them, and we can't open them.

## What to leave out of a message

Please don't paste or attach:

- account or card numbers, card details or PINs
- amounts, balances or statements
- passwords or sign-in codes

To show a problem, describe it, or send a screenshot with the figures cropped or covered.

## Who answers

longbook Support is an AI. It answers from these help articles, using Anthropic's Claude through longbook's server. When it doesn't know, or you'd rather ask a person, tap **Ask a person**: it opens your own email to contact@longbook.app with the conversation in it, and you send it yourself. Someone on the team replies to you by email.

## What Support keeps

- **On your device:** your conversation, so you can come back to it.
- **On our server:** nothing you wrote. We only count questions, note which articles answered them and how you rated them, and, when an article was missing, a short topic with no names or numbers, so we know what to write next.
- **In our inbox:** only an email you choose to send us.
- **At Anthropic:** your messages are used only to answer you, kept briefly under its commercial terms, and never used to train its models.

A screenshot never goes to the AI. It goes only in an email you send the team yourself.

## Forget your conversation

In the app, tap **Clear support history** on the Help & about screen. To have an email deleted from our inbox, write to contact@longbook.app.

Still have a question? Open **Support** in the app, under **Settings**, then **Help & about**, or write to contact@longbook.app and a person answers.

- [All help articles](https://longbook.app/help.md)